Export App Store Reviews to a Spreadsheet: A Step-by-Step Guide

Why Export App Store Reviews?

Exporting App Store reviews to a spreadsheet allows you to manage and analyze user feedback more effectively. With a spreadsheet, you can perform deeper analysis, identify trends, and share insights with your team. If you're managing multiple apps or a large volume of reviews, this capability is crucial.

Using App Store Connect for Manual Export

While Apple doesn’t provide a direct export feature in App Store Connect, you can still manually copy reviews. Here's how:

Log into your App Store Connect account.
Navigate to My Apps and select your app.
Go to Activity → Ratings and Reviews.
Select the reviews you wish to export. Unfortunately, you will need to copy them manually.
Paste the reviews into a spreadsheet application like Excel or Google Sheets.
Format the data as needed, typically including columns for Rating, Title, Review, Date, and Reviewer Name.

Automating the Process with ReviewTower

If manual exporting becomes repetitive, consider using a tool like ReviewTower. ReviewTower automates the process, saving you time and reducing errors.

Set up your ReviewTower account and connect it to your App Store account.
Navigate to the Reviews dashboard.
Use the Export feature to download reviews directly to a CSV file.
Open the CSV file in your spreadsheet application for further analysis.

ReviewTower also sends an email instantly when a 1-star review arrives, allowing you to respond quickly.

Leveraging App Store APIs

For developers comfortable working with APIs, Apple's App Store Connect API offers more control. This approach requires some development effort but is highly scalable.

Register your app to get API access through App Store Connect → Users and Access → Keys.
Use the GET /v1/apps/{id}/customerReviews endpoint to retrieve review data.
Parse the JSON response and write a script to convert it into a CSV format.
Import the CSV file into your spreadsheet application.

This method is beneficial for developers who want a custom solution tailored to their workflow.

Final Thoughts

Exporting App Store reviews to a spreadsheet is a valuable practice for managing user feedback efficiently. Whether you prefer a manual approach, an automated tool like ReviewTower, or leveraging APIs for a custom solution, each method has its benefits. Choose the one that aligns best with your workflow and resources.