Export App Store Reviews to a Spreadsheet: A Step-by-Step Guide

Why Export App Store Reviews?

As a developer or agency, monitoring user feedback is crucial for app improvement and customer satisfaction. Exporting reviews to a spreadsheet allows for better analysis and integration with other data tools. Whether you're tracking trends over time or responding to feedback, having your reviews in a spreadsheet format can save time and provide valuable insights.

Using App Store Connect to Export Reviews

App Store Connect does not provide an out-of-the-box feature for exporting reviews directly to a spreadsheet, but you can still manage this process efficiently with a few steps:

Step 1: Access Your App Reviews

Log in to App Store Connect.
Navigate to My Apps, and select your app.
Click on Ratings and Reviews from the left-hand menu.

Step 2: Manually Copy Reviews

Unfortunately, App Store Connect does not offer an export option. You'll need to manually copy the reviews or use third-party tools for automation.

Highlight the reviews you wish to export.
Copy the text using Ctrl+C (Windows) or Cmd+C (Mac).
Paste them into a spreadsheet application like Microsoft Excel or Google Sheets using Ctrl+V or Cmd+V.

Automating the Process with ReviewTower

If manual copying is too cumbersome, consider using a tool like ReviewTower to streamline this process.

ReviewTower automatically aggregates reviews from the App Store and Google Play into a single dashboard.
You can export reviews directly to CSV or Excel formats with just a few clicks.
Set up alerts to be notified instantly when new reviews are posted, particularly 1-star reviews, so you can take immediate action.

Using a Command-Line Tool

If you're comfortable with command-line tools, you can use a tool like Fastlane to automate the extraction of reviews.

Step 1: Install Fastlane

gem install fastlane

Step 2: Use the Spaceship Library

Fastlane's Spaceship library allows you to interact with App Store Connect API.

require 'spaceship'

Spaceship::ConnectAPI.login("your_email", "your_password")
app = Spaceship::ConnectAPI::App.find("your_app_id")
reviews = app.get_reviews

CSV.open("reviews.csv", "w") do |csv|
  csv << ["Rating", "Title", "Body", "Date"]
  reviews.each do |review|
    csv << [review.rating, review.title, review.body, review.date]
  end
end

Final Thoughts

Exporting App Store reviews to a spreadsheet can significantly enhance your ability to analyze and respond to user feedback. By using the right tools and methods, this process can become a seamless part of your app management workflow. Whether you choose a manual approach, leverage third-party tools like ReviewTower, or automate with command-line options, the key is to ensure your team can efficiently utilize this valuable data.