Export App Store Reviews to a Spreadsheet Easily

Introduction

As a mobile app developer or agency managing multiple apps, exporting App Store reviews to a spreadsheet can be invaluable. Whether for analysis, reporting, or customer feedback loops, having your reviews in a structured format can streamline your workflow significantly. This guide will walk you through the exact steps to export your App Store reviews into a spreadsheet efficiently.

Understanding App Store Connect

The first step to exporting reviews is accessing your App Store reviews through App Store Connect. This platform is Apple's portal for developers to manage apps, view analytics, and respond to reviews.

Steps to Access Reviews

Log in to your App Store Connect account.
Navigate to My Apps and select the app whose reviews you want to export.
Go to the Ratings and Reviews tab. Here, you'll see all the reviews your app has received.

Exporting Reviews

Unfortunately, App Store Connect does not provide a built-in feature to export reviews directly to a spreadsheet. However, you can use third-party tools or scripts to achieve this. Below are some methods to consider:

Using Third-Party Tools

Tools like AppFigures or Sensor Tower offer API access that can be used to pull review data. Here’s how you can use AppFigures:

Sign up for an AppFigures account and connect it to your App Store Connect.
Use the AppFigures API to fetch reviews. You can find detailed documentation on their API endpoints for reviews.
Export the fetched data into a CSV format, which can then be opened in any spreadsheet software.

Using Python Script

If you prefer a more hands-on approach, you can write a Python script to automate the export process using the unofficial Apple App Store API. Here’s a simplified version:

import requests
import csv

app_id = 'your_app_id'
url = f'https://itunes.apple.com/rss/customerreviews/page=1/id={app_id}/sortby=mostrecent/json'

response = requests.get(url)
reviews = response.json()['feed']['entry']

with open('app_reviews.csv', 'w', newline='') as csvfile:
    fieldnames = ['author', 'title', 'content', 'rating']
    writer = csv.DictWriter(csvfile, fieldnames=fieldnames)

    writer.writeheader()
    for review in reviews:
        writer.writerow({
            'author': review['author']['name']['label'],
            'title': review['title']['label'],
            'content': review['content']['label'],
            'rating': review['im:rating']['label']
        })

Leveraging ReviewTower

ReviewTower simplifies this process by allowing you to monitor, manage, and reply to reviews from both the App Store and Google Play in one dashboard. It can notify you instantly when new reviews come in and help you export them in a format that's ready for analysis.

Conclusion

Exporting App Store reviews to a spreadsheet requires either using a third-party tool or writing a custom script. While App Store Connect lacks direct export functionality, leveraging APIs or tools like ReviewTower can significantly reduce the time and effort needed. These methods ensure you can keep track of user feedback effectively, enabling better decision-making and customer relations.