Why Export App Store Reviews?
Managing customer feedback effectively is crucial for app developers and agencies. Exporting reviews to a spreadsheet allows for in-depth analysis, easy reporting, and better customer engagement strategies. Whether you're aiming to address user complaints, track feedback trends, or simply keep an offline backup, turning your reviews into a manageable format is essential.
Step-by-Step Guide to Export Reviews
1. Accessing App Store Connect
To begin, log into your App Store Connect account. Navigate to the My Apps section and select the app for which you want to export reviews.
2. Locate Your Reviews
Once in the app's dashboard, go to the App Store tab, and select Ratings and Reviews from the left-hand menu. Here, you'll find all the reviews left by users.
3. Manually Export Reviews
Unfortunately, App Store Connect does not provide a direct export feature. You'll need to manually copy the reviews into a spreadsheet. To do this:
- Select the reviews you want to export by highlighting them.
- Copy the selected reviews using Ctrl+C (Windows) or Cmd+C (Mac).
- Paste the reviews into a spreadsheet application like Microsoft Excel or Google Sheets using Ctrl+V or Cmd+V.
4. Automate with ReviewTower
For developers handling large volumes of reviews, manual export is inefficient. ReviewTower simplifies this process by automatically aggregating reviews from the App Store and exporting them into a spreadsheet format. ReviewTower also offers instant notifications for new reviews, which can be particularly helpful for managing negative feedback promptly.
Using App Store APIs
If you're comfortable with a bit of coding, you can use the App Store Connect API to automate the export process. Here’s a basic outline of what you need to do:
1. Set Up API Access
In App Store Connect, go to Users and Access, select API Keys, and generate a new API key. Note the key ID, issuer ID, and download the private key file.
2. Use the App Store Connect API
With the API key, write a script to authenticate and request the reviews data. A simple Python script using requests library can do the job:
import requests
url = 'https://api.appstoreconnect.apple.com/v1/apps/{app_id}/customerReviews'
headers = {
'Authorization': 'Bearer YOUR_JWT_TOKEN'
}
response = requests.get(url, headers=headers)
reviews = response.json()
# Process and save reviews to a csv fileConclusion
Exporting your App Store reviews into a spreadsheet is a straightforward process, albeit a bit manual if done directly through App Store Connect. Automating with ReviewTower or using the App Store Connect API can save time and improve efficiency. Regularly exporting and analyzing reviews will help you stay on top of customer feedback and improve your app's performance and user satisfaction.