Export App Store Reviews to Spreadsheet: Step-by-Step Guide

Why Export App Store Reviews?

Handling app reviews is crucial for developers and agencies aiming to improve user satisfaction and app performance. Exporting reviews to a spreadsheet allows for detailed analysis, trend identification, and streamlined response management. Whether you're tracking sentiment over time or prioritizing feature requests, having reviews in a spreadsheet can simplify the process.

Using App Store Connect to Export Reviews

Apple's App Store Connect provides a limited but official method to access your app's reviews. Here's how you can export reviews directly:

1. Log into your App Store Connect account.
2. Navigate to My Apps and select your app.
3. Go to the Ratings and Reviews section.
4. Currently, App Store Connect does not offer a direct export option, which means you'll need to manually copy reviews or use third-party tools to extract data efficiently.

Using the App Store Connect API

For developers comfortable with APIs, Apple's App Store Connect API can be used to programmatically fetch reviews. Here's a basic example of how to get started:

GET https://api.appstoreconnect.apple.com/v1/apps/{app_id}/customerReviews

You'll need to authenticate using a JWT (JSON Web Token). Ensure you have access to the API and create a key in App Store Connect → Users and Access → Keys.

Steps to Export Reviews via API

1. Generate a JWT token using your API key.
2. Use the token to authenticate requests to the App Store Connect API.
3. Fetch reviews with a GET request to the customerReviews endpoint.
4. Parse the JSON response and convert it into a CSV format using a language of your choice (e.g., Python, JavaScript).
5. Save the CSV file to your local system or directly into a Google Sheets document.

Using ReviewTower for Seamless Export

For developers and agencies wanting a more streamlined approach, ReviewTower offers an automated solution. ReviewTower consolidates reviews from both App Store and Google Play, allowing you to export them directly to a spreadsheet with ease.

1. Log into your ReviewTower account.
2. Go to the Reviews dashboard.
3. Select the app and the time range for the reviews you want to export.
4. Click the Export button and choose your preferred format (CSV or Excel).

ReviewTower sends an email instantly when a 1-star arrives, ensuring you never miss critical feedback.

Tips for Managing Exported Reviews

• Regular Exports: Schedule regular exports to keep your data up to date.
• Automate with Scripts: Use scripts to automate API calls and CSV generation.
• Data Analysis: Utilize data analysis tools to gain insights from your exported reviews.

By exporting your app store reviews to a spreadsheet, you can gain comprehensive insights into user feedback, prioritize improvements, and ultimately enhance your app's performance. Whether you choose manual methods, API integration, or tools like ReviewTower, the ability to analyze and act on review data is invaluable for any app developer or agency.